Some HR Dilemmas in Information Technology and Business Process Outsourcing Firms
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ICMR HOME | Case Studies Collection
Case Details:
Case Code : HROB101
Case Length : 11 Pages
Period : 1983-2007
Pub Date : 2007
Teaching Note :Not Available
Organization : Not applicable
Industry : Information Technology/ Business Process Outsourcing (BPO)
Countries : India/ Global
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Excerpts 2
Caselet 2: Preventing Data Theft by Employees
"iPods, PDAs and notebook PC's are now such a common sight
in offices that we rarely give them a second glance. Yet a firewire-connected
media player can easily download over 6GB of files from a corporate PC in less
than two minutes. There have been many high profile data thefts recently, such
as the Indian call centre case where a worker sold thousands of UK bank customer
records for less than £3 a shot."26
- Matt Fisher, Head of DeviceWall marketing,27
in 2005.
"Enterprises are watching employees and employees are
watching employers with increasing unease on both sides. In our global economy
with its fluid workforce, in which longstanding relationships of trust are
difficult to establish and maintain, the temptation for businesses is clear:
monitor every employee, all the time... What top managers of enterprises need to
find is a balance between security that can protect their businesses and free
communication that can stimulate growth."28
- Richard Hunter, Vice President and Research Director,
Gartner Executive Programs.29
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In February, 2007, Prasanth Indulkar, an employee of Videsh Sanchar Nigam
Limited,30 was arrested on charges of
industrial espionage. It was alleged that over the past several months he had
been transferring sensitive information to a senior executive in Reliance
Communications31 through e-mails and pen
drives.32
Experts felt that such incidents of data theft by employees were not uncommon
given the growing use and widespread availability of portable IT devices such as
pen drives, PDAs, etc. They said that even popular gadgets like the iPod and
other MP3 players, digital cameras, and smart phones could easily be used to
steal data by employees as these devices came with a plug-and-play facility
coupled with a large storage capability.
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Data theft had emerged as a key challenge for all organizations,
irrespective of size, industry sector, and location.
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Companies operating in the IT and BPO sector were among the worst
hit. For instance, in the mid-2000s, the reputation of India's BPO
sector suffered due to incidents of theft of sensitive data by
employees. In 2005, a Forrester Research33
report had warned that such incidents had the potential to curb the
booming Indian BPO sector by 30 percent.34
That year, Abe Usher, a data security expert in the US, coined the
term 'pod slurping' to describe the stealing of data through
portable devices such as iPods, pen drives, etc. To demonstrate the
seriousness of the threat posed by such devices to data security, he
developed a proof of concept piece of software, Slurp.exe... |
Caselet 3: Curbing Employee Indiscipline >>
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